Do you have headwrap tutorials?
Yes we do!! You can find a tutorial for different headwrap style under the headwrap listing description or on our youtube channel: https://www.youtube.com/channel/UC6w84wf62PiBgR4NZf7cbRw
Do you accept returns?
Yes, we accept returns.
If you would like to return an item:
1) Please message us to let us know you would be returning an item.
2) Ship the item to the address listed below.
Return Address: 5728 BAUM BLVD APT 11F, PITTSBURGH, PA, 15206
NOTE: Returns are only accepted if contacted within 14 days of purchase. Item must be in original condition to get refund. Refund will be processed upon receipt of the order.
Can I exchange an item?
Yes, you can exchange an item.
We offer free shipping on the original order, but not on the replacement order for the exchange. You would need to pay for the shipping of the replacement order.
To exchange an item:
1) Please message us to let us know you would like to exchange an item.
2) Order the "Replacement Shipping" item listed in the products section. Search the listings to find it. It would be located in the Shipping category.
3) Ship the item to the address listed below.
Return Address: 5728 BAUM BLVD APT 11F, PITTSBURGH, PA, 15206
NOTE: Exchanges are only accepted if contacted within 14 days of purchase. Item must be in original condition to get refund. Refund will be processed upon receipt of the original order.
I put in the wrong address or my shipment was returned because of error. What do I do?
Sometimes orders are not delivered if customers do not put in the correct address or do not pick up the shipment from their local postal/delivery company. In such cases, we can either process a refund or a replacement order if the shipment was returned back to us.
If you would like us to send the item again, you would need to pay for the shipping of the replacement order.
1) Order the "Replacement Shipping" item listed in the products section. Search the listings to find it. It would be located in the Shipping category.
Once ordered, you item would be shipped back to you.
For refunds, refunds would be partial as the shipping fees would be deducted.
How To Pick The Right Laptop Sleeve Size (1)
11-inch: External Dimensions: 13.2" x 8.6 (w x h)
13-inch: External Dimensions: 13.9'' x 10.3" (w x h)
15-inch: External Dimensions: 16" x 12" (w x h)
IMPORTANT: To ensure your laptop will fit our laptop sleeves, please make sure the total measurement of your laptop's width plus 2*height is smaller than the width of the laptop sleeve and your laptop's depth plus 2*height is smaller than the depth of the laptop sleeve.
For example: If your laptop measures 12 inches wide by 8.4 inches deep by 0.6 inches high. To ensure a right fit, you calculate the total width 12 inches + 2*0.6 inches (width + 2*height) [13.2 inches] and calculate the total depth: 8.4 inches + 2*0.6 inches (width + 2*height) [9.6] inches. This would fit the 13 inch
How To Pick The Right Laptop Sleeve Size (2)
11-inch: External Dimensions: 13.2" x 8.6 (w x h)
13-inch: External Dimensions: 13.9'' x 10.3" (w x h)
15-inch: External Dimensions: 16" x 12" (w x h)
IMPORTANT: To ensure your laptop will fit our laptop sleeves, please make sure the total measurement of your laptop's width plus 2*height is smaller than the width of the laptop sleeve and your laptop's depth plus 2*height is smaller than the depth of the laptop sleeve.
For example: If your laptop measures 13 inches wide by 9 inches deep by 1 inch high, the total width: 13 inches + 2*1 inch (width + 2*height) [15 inches] and calculate the total depth: 9 inches + 2*1 inch (width + 2*height) [11] inches. This would fit the 15 inch laptop sleeve which is 16" x 12" (width x height)
Shipping for International Orders
For International orders, please endeavor to select shipping (international PRIORITY mail) that includes tracking, custom fees and insurance to protect your order.
The international first class mail is the cheaper option but does not include tracking for some countries, especially in Asia and Latin America.
Selecting methods of shipment is the responsibility of the customer and there is little our store will be able to do to protect shipment if insurance/tracking is not paid for. We will not be able to track or refund your order this way.
